Logistics and Distribution Policy
At [www.dia-homeware.com] , we strive to process and ship your orders as quickly and reliably as possible. This policy outlines our shipping methods, delivery times, and related procedures.
1. Processing Time
Order Processing
All orders are processed within [1-3] business days (Monday–Friday, excluding public holidays). Orders placed after [16:00] will be processed on the next business day.
Order Verification
For security purposes, we may verify your payment information before processing. This may add [1-2] business days to processing time. You will be notified if additional verification is required.
2. Shipping Methods & Delivery Times
We ship from our warehouse in [Shanghai/China] . Delivery times vary based on destination and shipping method.
| Shipping Method | Estimated Delivery Time | Carrier |
|---|---|---|
| Standard Shipping | 7–15 business days | USPS / Local Post |
| Expedited Shipping | 3–7 business days | FedEx / DHL |
| Express Shipping | 2–4 business days | DHL Express / FedEx Priority |
Delivery times are estimates and begin after order processing is complete. Delays may occur due to customs, weather, or carrier issues.
3. Shipping Rates
Shipping costs are calculated at checkout.
Free Shipping
Free shipping is automatically applied at checkout when your order meets the minimum threshold. Free shipping applies to standard shipping only.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing:
A tracking number
A link to the carrier’s tracking page
Estimated delivery date
You can also track your order by:
Logging into your account
Clicking on “Order History”
Selecting the relevant order
*Please allow [24-48] hours after receiving the confirmation email for tracking information to update.*
5. Customs, Duties, and Taxes
International Orders
For orders shipped outside the shipping origin country:
Import duties, taxes, and customs fees are not included in our prices and are the responsibility of the recipient
These charges vary by country and are determined by local customs authorities
We are unable to predict or control these charges
Customs Delays
Orders may be delayed by customs inspections. These delays are beyond our control and are not grounds for refunds or cancellations.
Undelivered Packages Due to Non-Payment
If customs fees are unpaid and the package is returned to us, we will issue a refund minus:
Original shipping costs
Any return shipping fees incurred
6. Incorrect or Incomplete Address
Customer Responsibility
You are responsible for providing the correct and complete shipping address at checkout. Once an order is placed, we cannot modify the address.
Undeliverable Packages
If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees will apply.
7. Lost or Delayed Packages
Lost in Transit
If your tracking status shows “delivered” but you have not received the package:
Check with neighbors or your local post office
Contact the carrier directly with your tracking number
If the package is confirmed lost by the carrier, contact us within [7] days for assistance
Delayed Shipments
We are not responsible for delays caused by:
Weather conditions
Customs processing
Carrier strikes or disruptions
Peak holiday seasons
8. Shipping to APO/FPO Addresses
We ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses via USPS. Delivery times may be longer, typically [15-25] business days.
9. Bulk Orders
For wholesale or bulk orders, please contact us for customized shipping rates and arrangements. Email: [mc.sh@dia-homeware.com]
10. Contact Us
If you have questions about shipping, tracking, or delivery:
[www.dia-homeware.com]
Email: [mc.sh@dia-homeware.com]
Business Hours: [AM10:00-18:00]
For fastest assistance, please include your order number in all correspondence.