Returns and Exchanges Policy
At ww.dia-homeware.com , we are committed to your satisfaction. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
Return Period
You have [30] days from the date you receive your item to request a return.
Eligibility for Return
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging with all tags attached
Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Incontinence products (adult diapers, underpads, etc.)
Opened or used personal care items
Custom-made or personalized products
Items marked as “Final Sale”
How to Initiate a Return
Contact us at mc.sh@dia-homeware.com with your order number and reason for return
We will provide you with a return authorization and return address
Pack the item securely in its original packaging
Ship the item using a trackable shipping method
2. Refunds
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [5-10] business days.
Refund Method
Refunds are issued to your original payment method (credit card, PayPal, etc.). Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping Costs
Original shipping costs are non-refundable
Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, defective, or wrong item)
3. Exchanges
We do not offer direct exchanges at this time. If you need a different size or product, please:
Initiate a return for the original item
Place a new order for the desired item
This ensures you receive the correct item as quickly as possible.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [7] days of delivery. We will:
Provide a prepaid return label for the item
Issue a full refund or send a replacement at no additional cost
To report an issue, email mc.sh@dia-homeware.com with:
Your order number
Photos of the damaged or incorrect item
A brief description of the issue
5. Late or Missing Refunds
If you haven’t received your refund after [10] business days:
Check your bank or credit card account again
Contact your payment provider — some institutions take longer to post refunds
If you’ve done all of this and still have not received your refund, please contact us at mc.sh@dia-homeware.com
6. Contact Us
If you have any questions about our Returns and Exchanges Policy, please contact us:
www.dia-homeware.com
Email: mc.sh@dia-homeware.com
Business Hours: AM10:00-PM18::00